BellaVista Hotels Srl ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services, including luxury accommodation, event hosting, conference facilities, guided city tours, and gourmet dining experiences. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure the confidentiality and security of your personal data.

Information We Collect
We may collect and process the following types of personal information when you interact with our online platform or use our services:

Identification and contact details such as name, postal address, phone number, and email address.
Booking details including dates of stay or event attendance, preferences, and payment information.
Communication records, including correspondence relating to your inquiries, bookings, or feedback.
Information gathered through website usage, analytics, and cookies that help us improve the user experience.
Special category data only when voluntarily provided, such as dietary requirements or health information necessary for your stay or events.

Lawful Basis for Processing
We process your personal data based on one or more of the following legal grounds:

To fulfill contractual obligations when you book or inquire about our services.
With your consent where required, such as for marketing communications.
To comply with legal obligations applicable to our hospitality and tourism operations.
For legitimate interests, including improving our services, ensuring security, and preventing fraud, provided your rights do not override these interests.

Use of Your Information
Your personal data may be used for the following purposes:

Managing and delivering your bookings, reservations, and event participation.
Communicating with you regarding your stay, events, or inquiries.
Administering payments and preventing fraudulent transactions.
Personalizing your experience and tailoring offers or services.
Complying with legal, regulatory, and safety requirements.
Analyzing usage patterns to improve our online platform and services.
Sending marketing communications if you have provided consent, and providing opt-out options.

Data Sharing and Disclosure
We do not sell your personal information. We may share your data with trusted third parties only to the extent necessary to provide the services you request, including:

Service providers involved in booking management, payment processing, and event coordination.
Legal authorities or regulatory bodies if required by law or to protect our rights.
Partners delivering guided tours or dining experiences, strictly under confidentiality agreements.

Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. Access to your information is limited to authorized personnel who require it to perform their job functions.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

Your Rights Under GDPR
You have the right to:

Access, correct, or update your personal data.
Request the deletion or restriction of your data under certain circumstances.
Object to the processing of your personal data.
Withdraw consent at any time where processing is based on consent.
Receive your data in a portable format.
Lodge a complaint with a relevant supervisory authority if you believe your rights have been violated.

To exercise your rights or for any privacy-related inquiries, you may contact us at our physical address listed below.

Cookies and Similar Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings or opt-out where applicable.

Children’s Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from minors without parental consent.

Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in legal requirements or our business practices. We encourage you to review this page regularly for the latest information on our privacy practices.

Contact Information
BellaVista Hotels Srl
27 Via Leopardi, 3rd Floor
50122 Florence, Tuscany
Italy

If you have questions or concerns about this privacy policy or how we handle your personal data, please contact us at our physical address provided above.